Frequently Asked Questions

We offer everything listed under our services list, but we are also open to any other specific IT services you might need help with. Just ask!

We service Perth, Western Australia for on-site visits, and we also offer remote support by appointment.

If your technical issue cannot be resolved or repaired, you pay absolutely nothing for labor. Please note that for on-site visits, a flat $30 call-out fee still applies to cover travel.

Simply fill out the Contact form on our site. Choose your service category, enter details about your issue, and we will get back to you with an upfront price estimate.

We support not just Windows and Apple Mac computers, but any tech device you have, including mobile phones, tablets, and smart devices.

Many software cleanups, email setups, and diagnostics are completed within 24 to 48 hours. Hardware repairs depend on component shipping times but are completed as soon as parts arrive.

Yes, we operate by appointment. Please send an enquiry via our contact form first so we can schedule the best time for your drop-off or visit.

Our residential rates are simple: Remote support starts at $60 (first hour included) then $45/hr, and On-Site support is $90 (travel & first hour included) then $65/hr. Specific projects like PC builds or file recovery are quoted as flat rates upfront. These rates are for residential support; small-scale businesses can contact us for a custom quote based on the support scale required.

For remote support on Windows, we use the built-in Quick Assist application. Because it is developed by Microsoft and pre-installed on Windows, you do not need to download or install any third-party software. Every session is encrypted, and you must explicitly authorize access by entering a one-time code to start the screen share.