Privacy Policy

1. Introduction

Welcome to N8Moon IT. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and use our contact forms.

2. Information We Collect

When you interact with our website, particularly when filling out our contact enquiry form, we may collect the following personal information:

• Personal Details: Your Name, Email Address, and Phone Number.
• Service Enquiry Details: The type of IT support service requested, and any descriptions, symptoms, or details about your tech problems/devices that you choose to submit in your message.

3. How We Use Your Information

We use the information collected from you for the following business purposes:

• To reply to your support enquiries and provide technical advice or repair quotes.
• To contact you to schedule service appointments or tech setups.
• To manage and complete the requested hardware or software repairs.

We do not use your contact details for unsolicited marketing newsletters unless you explicitly consent, and we will never sell or rent your personal information to third parties.

4. Data Retention & Security

We take reasonable security measures to protect your information from unauthorized access, loss, or disclosure. All form submissions are encrypted via secure SSL (HTTPS) connections. We retain your contact details and message histories only as long as necessary to provide service support and fulfill business tracking requirements.

5. Third-Party Service Providers

We utilize third-party hosting and form processing services to operate our site safely:

• Netlify Forms: Our contact form submissions are processed and stored securely by Netlify. Netlify complies with privacy frameworks to ensure your details remain protected.
• Remote Support Tools (Microsoft Quick Assist): Remote support sessions are conducted using secure, user-authorized screen-sharing tools built into the Windows operating system. We do not record sessions or retain continuous unattended access to your computer.

6. Cookies and Tracking

Our website is designed to be minimal and privacy-focused. We do not run intrusive tracking trackers, third-party advertising cookies, or behavioral profiling tools.

7. Your Rights & Choice

You have the right to request access to the personal data we hold about you, request corrections, or ask for your contact details and support history to be completely deleted from our records. To submit a request, please contact us directly using the details below.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please feel free to reach out: